Update
23.08.2020
I had a call with the shop owner (elektro-skateboard). It was not a relaxed call.
I told him I want the Vesc back because he didn`t take his responsibilities. And also told him the i maybe will ask the costumer protection service. But immediately after i told him i will discuss this issue with the costumer protection service, he hang up and since them i couldn’t reach him anymore by phone.
I wrote an official E-Mail that I want the Vesc back. But no response till now (ok its weekend).
Lets see.
Hi to all,
I want to tell you my still ongoing story of my first ever bought trampa Vesc and about the seller who didn’t want to provide warranty.
In December last year I bought the Trampa Vesc 300/75 VESC 75V 300A Original in Anodised Non Conductive CNC housing
at the following shop
https://shop.elektro-skateboard.de/
I got it in December and the first thing I wanted to do, was to connect via Bluetooth. This didn’t worked and the shop and trampa told me it is my fault and I am too stupid to connect with the Bluetooth. I tried everything but they didn’t believed me that I can handle Bluetooth connection.
After a lot of try and error from my side, I told them that I believe that the VESC is R2 and the firmeware they provided with the VESC was for R1. At this point I didn’t wanted to flash a wrong firmeware on my own. But after I told them my thoughts about the Firmeware they they gave me permission to flash the R2 and since them the Bluetooth worked.
Then I was going on with my build.
3-4 Month ago I had everything ready for my first water test.
But at my last testing onshore the VESC stopped working. This test only lasts 1 Minute in the air (9A).
Immediately I contacted the seller, I provided measurements and it seemed that one mosfet of phase 3 got defect. I didn’t opened the vesc because of warranty. I made an official warranty claim to the shop and sent the vesc back to the shop.
And since that I there is really bad communication and the seller told my it is my fault and that he never ever will give me warranty on this vesc. (long story short)
I have to mention, that I as the the vesc got defect, ordered a new one from the shop and replaced it with the defect 1:1 and everything is working 100%. So I am 100% sure I didn’t made any mistake.
The only mistake was that I didn’t contacted paypal immediately, because at the time of the defect I was inside the 180 days customer protection. But now paypal didn’t help me anymore.
I myself work as electrical engineer and when I sell something to costumers and it breaks during the warranty period, I replace it.
Now I try to get back the defect VESC from the seller and check my options.
-money back
-new vesc
-repair
-…
I will update this post when i have news.
Maybe can he give an opinion ?