Yes, I sent Nick this photo of what the inside of the motor looks like.
And Lift offered to sell me a new motor.
But, it ends up being over $2,000 by the time it gets to me here in Australia with the shipping and exchange rate and the GST. I have two kids in university I’m supporting financially and that’s a lot of money to spend. That’s why I’m looking for a used motor or the actual source in Asia.
The board with the drowned motor actually belongs to a friend of mine who has bought two of them (at my recommendation) and has one in California and one he’s storing with us here in Australia since he can’t come back here for the forseeable future.
I feel responsible for the board since I was riding it in his absence.
I’m not trying to whine about this but here’s the actual facts.
The Aussie dealer for Lift, who is a friend and lives near me in Noosa, spoke to Lift for me and got the same answer. One side of it is that we’ve had the board here in Oz for over 2 years (we own the third board imported to Australia in mid 2018) and it’s past the warranty period. Fair enough, it IS past the warranty period.
The other side of the situation is that this motor is a sealed unit with oil inside of it and several ‘O’ rings keeping the water out. If I’d been told about a possible ‘o’ ring failure, I would have changed the ‘o’ ring and made damn sure there was enough oil inside. But that’s not the situation, it’s supposed to be sealed, I assume permanently.
I have been working with underwater housings since the early 1970’s and have never ever lost a camera due to an ‘o’ ring leak so I’m more than a bit disappointed in this…
Up until now, Lift has given me great customer service, directly thru Nick, replacing various things on our two boards like three batteries and two control boxes that have failed. He’s been great and looked after us really well.
I very much like the product and chose to stick with Lift’s over Fliteboard even though I live in Australia and Fliteboard was cheaper for me to buy back then when I ordered our first Lift in 2017.
David Trewern of Fliteboard came to Noosa when they were still in a prototype phase and I was able to ride both boards. I think both boards and the founders, Nick and David have great products and are honorable people. I wish them well and hope they get rich selling these, they’ve earned it.
I dont really feel comfortable airing this in public but since I have, I’d be interested in opinions from you guys that are in the midst of making your own efoils.
Should I pay for a new replacement motor or should it be replaced for free?